spacer


Adaycare.com FAQ Page


Pink Butterfly     Frequently Asked Questions     Pink Butterfly
Please View Our FAQ Info. Below


Yellow Butterfly Do you offer any items printed out?

Pink Butterfly No, we don't have any printed out items, all our materials are either a download or on a CD.

:: Top Of Page ::

Yellow Butterfly What type of files are the curriculum lesson plans?

Pink Butterfly They are PDF files, you can print out the files from our website or download the files to your computer and print them out later.

:: Top Of Page ::

Yellow Butterfly Do any materials come with the lesson plans?

Pink Butterfly No, we don't supply the materials, we do have a supply list for materials, supplies are usually basic items such as cotton balls, pom–poms, feathers, colored paper, crayons, paint, stickers and some recyclable items such as egg cartons, water bottles and boxes.

:: Top Of Page ::

Yellow Butterfly Do you sell your lesson plans in other languages?

Pink Butterfly No, sorry, they are only in English.

:: Top Of Page ::

Yellow Butterfly Where are you located?

Pink Butterfly We are located in Seal Harbor, Maine in the USA.

:: Top Of Page ::

Yellow Butterfly Do you have free samples?

Pink Butterfly Yes, we do. Click here to view our free samples.

:: Top Of Page ::

Yellow Butterfly What is the difference between the download and the CD.

Pink Butterfly With a download you receive a password only, with the CD you will receive the download and all of the files on the download page on a CD and the CD will be mailed to you, the CD is mailed out usually within 24 – 48 hours, except for weekends and holidays then expect 72 hours.

:: Top Of Page ::

Yellow Butterfly I only received the password, where is the link to download?

Pink Butterfly Click here to go to our download area , scroll down the page to the item you purchased, click the drop down bar and select your item and then put in your username and password, if you can't get the drop down to work, click on the old page, which is posted at the bottom of the page, and access the download area from there, it goes to the same place but doesn't use java.

:: Top Of Page ::

Yellow Butterfly I never received an e-mail with a password or download link?

Pink Butterfly Please contact us right away; either by phone (800) 591-4135 or by e-mail kids@adaycare.com and we will immediately e-mail you out the password and download link.

AOL and sbcglobal are two of the email providers that do not always receive our e-mails after purchasing online. These type of emails are sent out from our auto responder, and some email providers view these emails as spam. We typically answer emails within one to four hours (Monday – Friday).

We are not open on the weekends, but we do check the emails (on weekends – expect up to four to eight hours before you get a reply).

:: Top Of Page ::

Yellow Butterfly I e-mailed you and I have not heard back, it's been over 24 hours?

Pink Butterfly We try to answer e-mails within an hour or two (Monday – Friday) or within 24 hours (on the weekends). If you do not hear back from us within 24 hours then we may not have received your e-mails. If you do not hear back from us within 24 hours please contact us by phone (800) 591-4135 .

:: Top Of Page ::

Yellow Butterfly Is my credit card information secure?

Pink Butterfly Yes, when you use your credit card to place an order your information is transmitted securely using state-of-the-art encryption.

:: Top Of Page ::

Yellow Butterfly Which types of payment methods do you accept?

Pink Butterfly You can place an online order using your Visa, MasterCard, American Express or Discover credit/debit card. Or you can place an order using paypal. Orders can be placed online or you can call in your order at (800) 591-4135 .

If you would prefer to mail in your order you can pay by credit card, money order or a business check, there is a 14 day hold on checks while waiting for them to clear the bank. Sorry, we don't accept checks from outside the USA.

:: Top Of Page ::

Yellow Butterfly I don't like to order online, can I call in my order?

Pink Butterfly Yes, we can accept Visa, MasterCard, American Express or Discover credit or debit card, please call (800) 591-4135 to place your order using a credit or debit card.

Office Hours:
Standard Time:
10:00 am – 5:00 pm
Pacific Standard Time:    7:00 am – 2:00 pm

* Please Note *

If phone lines are busy you will be forwarded to voice mail, please leave a detailed message and we will get right back to you, either by e-mail or by phone.

:: Top Of Page ::

Yellow Butterfly How long before I receive my download?

Pink Butterfly If you purchase with a credit or debit card online, you will receive your order instantly, at the end of your order click on the download tab or check your e-mail for the download link and password.

:: Top Of Page ::

Yellow Butterfly How long do I have to download my files?

Pink Butterfly

Password Expiration:

One Month – Password is good for 30 days

Two Months – Password is good for 60 days

Three Months – Password is good for 90 days


Six Months – Password is good for 6 Months

Year Of Curriculum – Password is good for one year.

:: Top Of Page ::

Yellow Butterfly Will I be charged extra for shipping on my CD?

Pink Butterfly No, all of our CD's include the shipping in the price you see advertised on our website.

:: Top Of Page ::

Yellow Butterfly How will my CD be sent?

Pink Butterfly If you purchased a CD, it will be sent by the US Postal Service, please allow about 5 to 7 business days for your package to arrive (USA) Please Note: If you are located outside the USA then please allow two to three weeks for delivery by first class mail.

:: Top Of Page ::

Yellow Butterfly When will my CD be sent?

Pink ButterflyCD's are mailed out about 48 hours after order has been placed. Orders placed over the weekend will not be processed until Monday.

:: Top Of Page ::

Yellow Butterfly How long before I receive my CD?

Pink ButterflyWe ship by the US Postal Service and our packages usually arrive within 3 to 5 business days. Please Note: If you are located outside the USA then please allow two to three weeks for delivery by first class mail.

:: Top Of Page ::

Yellow Butterfly What if I have more than 1 classroom?

Pink Butterfly Our lesson plans, ebooks, Spanish lesson plans or any of our products are for only one classroom, if you have more than one classroom that you want to use our materials in, then you would need to purchase one set per room.(this includes lesson plans, ebooks, printable pages, math packs, etc)

Yellow Butterfly What if I own more than one center?

Pink Butterfly You would need to purchase each item separately for each center.

Yellow Butterfly Can I share my password a co worker, a friend, etc?

Pink Butterfly No, passwords are not to be shared, anyone sharing a password, the password will be deactivated and no refunds, no exceptions! Passwords are for one classroom, one teacher, each classroom or teacher needs to purchase their own materials and receive their own password.

Yellow Butterfly Do your products work on an Ipad?

Pink Butterfly We have an Ipad here and all the files open right up. But you may want to check to see that you can open up a PDF file first if you are going to use this on an Ipad. Click here, to see if you can open up the PDF file on your Ipad, if you can't then no it won't work on your device or you will need to find an app that will let you open up the PDF file. These files were made to be used on a computer or lap top with access to a printer and we don't recommend using them on an Ipad.

Yellow Butterfly Do your products work on an Iphone?

Pink Butterfly Only if you can open up a PDF file, if you have a newer Iphone and you have Ibooks and save the PDF files to your Ibook area then the files may work, Click here, to see if you can open up the PDF file on your phone, if you can't then no it won't work on your device or you will need to find an app that will let you open up the PDF file. These files were made to be used on a computer or lap top with access to a printer and we don't recommend using them on an Iphone.

Yellow Butterfly What is your return policy?

Pink Butterfly All sales are final. Where most of our products are downloads, you can't physically return a download. Some of our merchandise is sold as a download and on a CD and most stores do not take back CD's. They will offer a replacement CD and we will do the same. (within 90 days of purchase) Mail us back the CD that is not working and upon verification of your order (must be within 90 days of purchase) we will mail you out a replacement CD.

After purchasing any of our items, if you encounter any problems with any of our downloads or CD's just call us at 1-800-591-4135 or e-mail us at kids@adaycare.com and upon order verification of your purchase (must be within 90 days), we will try and help you get the problem fixed by:

Help by Telephone – we may be able to talk you through any problems you are experiencing.

Help by e-Mail – we can e-mail you out any files you are having trouble downloading.

Help by US Mail – we can send you out a replacement CD (within 90 days of purchase).

If you find any problems opening or printing your files , please check our PDF help – which is listed below. If after viewing the PDF help issues below and you find your still having problems, please call us at (800) 591-4135 or send us an e-mail. We will help you fix any problems that you may be experiencing.

If you have any questions on any of our products or would like to view a sample first, before ordering, please contact us at kids@adaycare.com

:: Top Of Page ::

Yellow Butterfly What is your mailing address?

Pink Butterfly

Adaycare.com
Attn: Sales Dept.
PO Box 264
Seal Harbor, ME 04675

:: Top Of Page ::

Yellow Butterfly How do I know if the PDF files will work on my computer?

Pink Butterfly
Click here, to see if you can open up the PDF files. If the file opens for you then you have the acrobat adobe reader on your computer.

If the PDF file above opens up for you, then you have the adobe acrobat reader on your machine. You may need to give the file a minute to load.

If it doesn't open then you don't have the adobe reader and you will need to download it. The adobe acrobat reader is free. Most computers are set up to automatically open PDF files in your browser, you will be able to view the file in a few seconds. If this process takes longer than a minute, you may want to save/download the file to your hard drive. On slower computers, computers on a dial up, or older computers, it is usually easier to download the files to your computer than try to open them online. Once the files are on your computer they will open right up.

If this file does not open up on your computer than you do not have the adobe acrobat reader. Please see below where to download the free reader.


:: Top Of Page ::

Yellow Butterfly How do I download the PDF files?

Pink Butterfly

PC Users:

Use your mouse and right click on the file you wish to download. You should see a menu with a "Save to..." option. Choose this option, and save the file to your computer (either to a CD or to your computer's hard drive).

Mac Users:

Hold the control key and click on the download link, Or pause your cursor over the download link.

From the drop down menu which will appear, choose "Save Link As", "Save Target As", or "Save to Hard Drive". Then choose "Save to Desktop"or save in a folder of your choice.

:: Top Of Page ::

Yellow Butterfly I am trying to open a PDF file in my browser?

Pink Butterfly Click the file to open up the PDF file, if it doesn't open, you may not have the adobe reader on your computer or you may have the wrong version, you will need version number 5.1 or higher.

:: Top Of Page ::

Yellow Butterfly Where can I download the free Adobe Acrobat Reader?

Pink Butterfly The Adobe Acrobat Reader may already be on your computer.
If not, download the free reader from Adobe.com
http://www.adobe.com/products/acrobat/readstep.html

:: Top Of Page ::

Yellow Butterfly How do I print PDF files opened in my browser?

Pink Butterfly To print a PDF files you have opened in your browser; use the File, Print command on your browser to print the document.

:: Top Of Page ::

Yellow Butterfly Printing Tips

Pink Butterfly

I find it best to print out the lessons and daycare forms on copy paper and the printable games and posters onto card stock paper.

Some printers are set to reduce the size of PDF documents. *Please Note* When printing out the pdf files click on File -> Print and then look to the right hand side you should see a view of the picture that is about to print.

Just above that picture are some printing options. Where it says Copies and Adjustments. Click on the two that say Expand Small Pages To Paper Size and Auto Rotate And Center Pages. This will make it print out almost the size of your paper other wise it may print out to small.

:: Top Of Page ::